HelloFresh Reviews

Delivered on the wrong day (wrong week) despite having confirmed cancellation that I would not be able to receive the delivery via phone and online well before the cut off day, then charged me for the box (despite admitting they had made a mistake). Quality of fresh vegetables also poor.

Was really looking forward to trying new foods but ended up not being able to cook 2 meals out of the 3 as the veg that arrive was past its best

Great food, easy to follow recipes and ingredients were fresh as i would expect. Only one negative, it eould have been good to see a selection of meals available before i signed up, it was a bit of a leap of faith really as i had to pay before choosing. Fortunately meals are good, a lot of Indian meals which is our favourite, maybe a few more Italian /chinese might be nice?? Overall I'm happy.

Have been a customer for a few months following a doorstep discount offer. Initially started fine, reminders to check/update order, good quality food etc. Post discount offer there have been no reminders to update/check/suspend orders before the 5 day deadline (which is literally a day or two after you get your order- who knows what they want to eat the next week that far out?) and we have forgotten to update order to meals we actually like and want, once deadline has gone there is no flexibility to update anything - stuck paying for meals we never would have picked - don't know how they autopick recipes but generally wouldn't go near at least half of the autoselected options, also seems to be more expensive now than buying from supermarket - a waste of money. They don't provide some ingredients i.e. mayo etc so you better hope to have it in the house. The quality in the last 3 boxes has been getting worse - mouldy, old, rotting or spoilt veg, open and spilt bags of chopped/prepacked veg etc. When informed, given a minimal discount on next box but ingredient quality getting worse and have had to purchase additional ingredients to replace the spoilt items. I note they say meals should last at least 3 days including delivery - which isn't acceptable if you order meals for 5 days... Meal options are quite limited with a lot of rice or potato, makes it hard for a varied diet. I find some of the dietary information doesn't really fit with the types ans amounts of ingredients i.e. kcal for rice, potato, pasta, cheesy recipes seem lower than I would have thought/worked out. Delivery is fixed to day but not time which ties us to house/local area all day. Have nominated a neighbour if we are out but delivery is always left outside the front door in direct sunlight - not ideal and hazardous for meat, dairy and fresh produce. If you want to change the delivery day (before deadline) you have to pay a fee. Packaging is not so environmentally friendly with the insulation materials ending up in general waste. After having missed another order deadline by one day and 4/5 of the meal options being unsuitable or disliked we have cancelled the subscription. However they have charged and will delivery the unwanted food box. Contacted customer service to cancel the box and requested refund as it is unwanted and we don't like the options so it will go to waste but informed that they can't/won't cancel because of policy (even though there are 4 days before order is packed/distributed), after more explanation from us and further request for complete cancellation and refund, agent could only offer 50% discount. Overall, produce quality getting worse, ridiculous policies and deadlines, no reminders and completely inflexible, expensive without discounts, ignored delivery instructions, poor customer service (possibly restricted by policy), limited meal options/a lot of repeated ingredients, unsure of accuracy of serving dietary info, in the long run a waste of money. Only positive is the right amount of ingredients so no waste (when ingredients are good quality).

LIke the food but recipes can be complicated.

LOVE THE WHOLE SYSTEM Just a shame it seems to be pushing towards less meet or no meat meals not everyone wants to be vegetarian and there is not an option to avoid these meals if you want to otherwise fabulous quality and portion size we will be back

Started off really impressed with the delering, food menus, choice and fresh ingredients. However, after becoming a VIP customer (no idea what that was, or the benefits) the food started to be delivered very late, forgotten or damaged items became a regular occurrence.
I had both awfully rude and pleasant customer service interactions. I cancelled eventually due to being fed up of my delivery time well over estimated time and going to the shop to buy that nights dinner. Attempted to get in touch various times with feedback, however no-one ever got back to me.

HelloFresh there is absolutely nothing fresh about it being a Chef I know exactly what fresh is, The Meat is stinking and has really bad dates honestly the menu they give you could probably do it for half the price they charge, I would also suggest that you make sure they’re actually giving you the discount that they offer and not just say they are because i was supposed to have 40% off and never received it.

Honestly avoid them go to supermarkets ,butchers or Green grocers and actually get fresh ingredients that would actually fill you up.

All the meals we have had so far have been really enjoyable.

Hellofresh is great all tasty food, my hubby says it's like eating out every night

Very good only teriyaki sauce was missing in my box so luckily I had chow main sauce in cupboard so used that and just as good.

Very efficient service and the two meals we have cooked have been delicious and good portion size.

I had a total of 74 boxes from HelloFresh, recommended 4 friends who used them and we have all have now stopped using them.

Their food is great and so are the recipes but the deliveries and picking errors let them down massively.

I cancelled the subscription and signed up to mindful chef who were great, but received a call from HelloFresh a few weeks later, inviting offering a 40% discount and an apology. More importantly they said that the courier that had let us down so many times before, had now lost their contract, so I should expect a more reliable delivery service.

As I write this, I've arrived home from work and our evening plans have once again been ruined by the fact we have no dinner. We had 5 meals a week and are dependent on the deliveries being on time, which they rarely are.

The customer support team are all reading off of a crib sheet that makes them more akin to a robot than a human.

I will never use or recommend HelloFresh again.

Keep getting incorrect recipe cards.

Very efficient, very easy, quick delivery and most of all.. absolutely delicious food!